Delivery Policy
This policy explains where we deliver, what it costs, how long it takes, and what happens if something goes wrong. It forms part of our Terms and Conditions.
1. Where we deliver
We currently deliver within South Africa only. We are not shipping internationally at this stage.
2. Delivery options and cost
| Option | What it means | Cost |
|---|---|---|
| Pudo locker collection | We send your parcel to a Pudo locker near you, and you collect it at your convenience, 24/7. | R55 |
| Door-to-door courier | The Courier Guy delivers to your street address during business hours. | R75 |
Orders of R600 or more qualify for free delivery. The R600 threshold is calculated on the order value after any discounts and before delivery charges.
Delivery costs are shown at checkout before you pay. There are no additional or hidden charges.
Pudo lockers are a convenient option if you're out during the day. You'll get a PIN by SMS and email when your parcel arrives at the locker.
3. Order cut-off and dispatch
Orders placed before 11:00 on a business day are dispatched the same business day.
Orders placed after 11:00, or on a weekend or public holiday, are dispatched the next business day.
Business days are Monday to Friday, excluding South African public holidays.
Occasionally an order may take an extra day to dispatch, for example during a launch, a promotion, or a period of unusually high volume. If your order will take longer than expected, we will email you.
4. Delivery timeframes
Once your parcel has been collected by The Courier Guy, delivery typically takes:
- Main centres (Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth, Bloemfontein and surrounds): 5–7 business days
- Regional and outlying areas: 7–10 business days
- Pudo locker collection: 5–7 business days to arrive at your chosen locker
These are estimates provided by our courier, not guaranteed delivery dates. Delivery times depend on The Courier Guy's network and can be affected by weather, load shedding, road closures, strike action, and peak season volumes. We dispatch on time; the transit time is in the courier's hands.
If your parcel is significantly delayed, contact us at info@ziptique.store and we will follow it up with the courier on your behalf.
5. Pre-orders
Some variants may be available on pre-order. These are clearly marked on the product page.
Unless a different timeframe is stated on the product page or in your order confirmation, pre-order items are dispatched within 4 to 6 weeks of the order date. The delivery timeframes in section 4 then apply from the date of dispatch.
If your order contains both in-stock and pre-order items, we will hold and ship it together once everything is available. If you would rather have your in-stock items sent immediately, email us and we will arrange it, though a second delivery charge may apply.
You can cancel a pre-order for a full refund at any time before it is dispatched.
6. Tracking
You will receive an email with your tracking number as soon as your order is dispatched. The Courier Guy will also send you SMS and email notifications as your parcel moves, and when it is out for delivery or ready for collection.
If you haven't received tracking within 2 business days of ordering, check your spam folder first, then email us at info@ziptique.store
7. Receiving your parcel
Door-to-door deliveries are made during business hours, Monday to Friday. Someone needs to be available at the address to accept the parcel and sign for it. If you won't be home during the day, a Pudo locker is the better option.
Pudo locker parcels must be collected within the collection window set by Pudo, which is currently 36 hours from the notification that your parcel has arrived. Uncollected parcels are automatically returned to us. If that happens, section 9 applies.
8. Delivery addresses
Please check your delivery address carefully at checkout. We dispatch to the address exactly as you enter it, and once a parcel is with the courier we usually can't change it.
We cannot deliver to:
- PO boxes or Postnet boxes
- addresses outside South Africa
- certain remote or outlying areas that fall outside The Courier Guy's delivery network
If your address falls outside the delivery network, we will contact you to arrange an alternative, usually the nearest Pudo locker, or to cancel and refund the order.
If you spot a mistake in your address, email info@ziptique.storeimmediately with your order number. If we haven't dispatched yet we can correct it at no charge.
9. Failed deliveries and returned parcels
If a parcel comes back to us because the address was incorrect or incomplete, because nobody was available to accept it after the courier's delivery attempts, or because it wasn't collected from a locker in time, you can choose between:
- Redelivery, with the redelivery cost for your account; or
- A refund of the order value, less the original delivery cost we have already paid.
Email us at info@ziptique.storeand we'll set it up.
10. Damaged or missing parcels
Risk in the goods passes to you on delivery.
If your parcel arrives visibly damaged, please photograph it before opening if you can, and report it to us within 7 days of delivery at info@ziptique.storewith your order number and photographs. The courier's claim window is short, so prompt reporting matters.
If tracking shows your parcel as delivered but you haven't received it, contact us within 7 days and we will investigate with the courier.
Our Returns and Refunds Policy sets out how we resolve damaged and incorrect items.
11. Contact
Brandcore Media (Pty) Ltd t/a Ziptique
Email: info@ziptique.store
Telephone/WhatsApp: +27 71 227 6426