Terms and Conditions

1. Who you are dealing with

This website is owned and operated by:

Brandcore Media (Pty) Ltd, trading as Ziptique
Company registration number: 2025/755206/07
Registered address: 16 Beach Road Strand.
Trading/business address: 16 Beach Road Strand.
Directors/members: Benedict Shaun Little
Email: benmel1999@gmail.com
Telephone/WhatsApp: +27 71 227 6426
Website: www.ziptique.store

These details are provided in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).

References to “we”, “us”, “our” and “Ziptique” mean Brandcore Media (Pty) Ltd. References to “you” and “your” mean the person placing an order or using the website.

2. Our products

We sell custom beach and pool towels and related accessories.

We take care to describe our products accurately, and product images are intended to represent the product as closely as possible. Colours may appear slightly different depending on your screen settings, and minor variations in stitching, print placement and dimensions can occur between production runs. These variations are normal and do not constitute a defect.

Product dimensions and specifications are listed on each product page. Where a measurement is given, it is approximate and subject to a reasonable manufacturing tolerance. Please ensure you refer to the sizing guide before selecting a size.

3. Pricing

All prices are shown in South African Rand (ZAR) and include all taxes applicable to us at the time of sale.

Prices exclude delivery charges unless expressly stated. Delivery is charged separately at checkout, except where your order qualifies for free delivery under clause 7 below.

We reserve the right to change prices at any time before you place an order. The price that applies to your order is the price displayed at the time you complete checkout.

If a product is listed at an obviously incorrect price as a result of a technical fault, typographical error or pricing error, we are not obliged to sell at that price. If this happens after you have paid, we will contact you, and you may either confirm the order at the correct price or cancel it for a full refund.

4. Placing an order

Our website is an invitation to do business, not an offer. Your order is an offer to buy. A sale is only concluded once we have accepted your order and confirmed it in writing by email.

We may decline or cancel an order where:

• the product is out of stock or no longer available;
• there has been a pricing or product description error;
• we cannot obtain payment authorisation;
• we reasonably suspect fraudulent activity; or
• the delivery address falls outside our delivery area.

If we cancel an order after payment has been received, we will refund you in full.

You do not need to create an account to shop with us. Orders are placed as a guest, and we will use the email address and delivery details you provide at checkout to process and deliver your order.

Please check your order details carefully before completing checkout. If you spot an error immediately after ordering, contact us at info@ziptique.store as soon as possible and we will do our best to correct it before dispatch.

5. Pre-orders

Some products or variants may be offered on pre-order, meaning the item is not yet in stock at the time you place your order.

Pre-order items are clearly marked as such on the product page. Payment is taken at the time of the order to secure your unit.

Unless a different timeframe is stipulated on the product page or in your order confirmation, pre-order items will be dispatched within 4 to 6 weeks of the order date. Where a specific date or alternative timeframe is stated for a particular product, that stated timeframe applies instead.

We will keep you updated on the status of your pre-order by email. If we are unable to fulfil a pre-order within the stated timeframe, we will notify you.

If your order contains both in-stock and pre-order items, we will ordinarily hold the order and ship it together once the pre-order item is available. If you would prefer your in-stock items sent immediately, contact us and we will arrange it, although additional delivery charges may apply to the second shipment.

6. Payment

Payments are processed securely by Payfast, a South African payment gateway. Depending on the options available at checkout, you may pay by credit or debit card, Instant EFT, or other methods supported by Payfast.

We do not receive, store or have access to your full card details at any stage. All payment card information is handled directly by Payfast within their secure, encrypted environment.

Your order will only be processed once payment has been authorised and received in full.

7. Delivery

We currently deliver within South Africa only.

Delivery charges are calculated at checkout based on your delivery address. Orders with a value of R600 or more qualify for free standard delivery within South Africa. The R600 threshold is calculated on the order value after any discounts and before delivery charges.

Full details of delivery timeframes, courier partners and delivery areas are set out in our Delivery Policy, which forms part of these terms.

Risk in the goods passes to you on delivery to the address you provided. It is your responsibility to give us a complete and accurate delivery address, and to ensure someone is available to receive the parcel. Where a delivery fails because the address was incorrect or nobody was available to accept it, redelivery may be charged.

8. Your right to cancel within 7 days

In terms of section 44 of ECTA, if you are a natural person who bought from us electronically, you may cancel your order without giving any reason and without penalty within 7 days of receiving the goods.

To exercise this right, email us at info@ziptique.store within the 7-day window. You must return the goods to us in their original, unused and resaleable condition, with all packaging and tags intact.

You are responsible for the direct cost of returning the goods to us.

We will refund you the full purchase price within 30 days of the cancellation.

This right does not apply to goods that have been personalised, made to your specifications, or that by their nature cannot be returned, and does not apply to purchases made by juristic persons (companies, trusts, close corporations).

Our Returns and Refunds Policy sets out the full process, and forms part of these terms.

9. Faulty, damaged or incorrect goods

In terms of section 56 of the Consumer Protection Act 68 of 2008, our products come with an implied warranty that they are of good quality, in good working order, and free of defects.

If a product is defective, damaged on arrival, or is not the item you ordered, you may return it within 6 months of delivery, and you may choose whether we repair it, replace it, or refund you.

Before returning anything, contact us at info@ziptique.store with your order number and clear photographs of the issue. In most cases we can resolve a claim from the photographs alone without you needing to send the product back. Where a return is necessary, we will arrange and pay for the collection of genuinely defective goods.

Please report damage in transit or an incorrect item within 7 days of delivery, so that we can take it up with our courier.

This warranty does not cover:

• normal wear and tear, fading or pilling that might come with ordinary use over time;
• damage caused by misuse, abuse, or use of the product for something other than its intended purpose;
• damage caused by failure to follow the care instructions supplied with the product;
• alteration, repair or modification of the product by anyone other than us; or
• damage that occurred after delivery, including damage caused by third parties.

If you return a product as defective and our assessment finds no manufacturing defect, or finds that the damage falls into one of the categories above, we will not repair, replace or refund it. We will return the product to you at your cost, or hold it for collection.

10. Influencers, affiliates and promotions

We may work with influencers, affiliates, brand partners and content creators who promote our products and may share discount codes or referral links.

These partners are independent and are not authorised to make representations, warranties or commitments on our behalf. Only the information published on www.ziptique.store and communications sent directly by us are binding on us.

Discount codes, promotional offers and competitions are subject to their own terms, which will be published alongside the offer. Unless stated otherwise:

• codes cannot be combined with other offers;
• codes have no cash value and cannot be exchanged for cash;
• codes may be withdrawn or amended at any time before an order is placed; and
• we reserve the right to cancel orders where a code has been obtained or used fraudulently or in breach of its terms.

11. Intellectual property

All content on this website, including the Ziptique name and logo, product designs, photographs, videos, text, graphics and layout, is owned by or licensed to us and is protected by South African and international intellectual property law.

You may not copy, reproduce, republish, distribute or commercially exploit any of this content without our prior written permission. Sharing our content on social media through the platform's native sharing functions is permitted and encouraged.

12. Use of the website

You agree not to use this website for any unlawful purpose, and not to attempt to gain unauthorised access to it, interfere with its operation, or introduce any malicious code.

We take reasonable steps to keep the website available and secure, but we do not warrant that it will be uninterrupted, error-free, or free of viruses.

13. Limitation of liability

Nothing in these terms limits or excludes any right you have under the Consumer Protection Act or any other law that cannot lawfully be limited or excluded.

Subject to that, to the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of this website or your purchase of our products, and our total liability to you in respect of any order will not exceed the amount you paid for that order.

Our products are intended for ordinary domestic and recreational use. They are not safety devices, flotation devices, or protective equipment, and must not be relied on as such.

14. Privacy

We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Our Privacy Policy explains what we collect, why, how we use it, and what your rights are. It forms part of these terms.

15. Complaints and disputes

If something has gone wrong, please contact us first at info@ziptique.store We aim to acknowledge every complaint within 2 business days and to resolve it within 10 business days.

If we cannot resolve your complaint to your satisfaction, you may refer it to the Consumer Goods and Services Ombud:

Website: www.cgso.org.za
Telephone: 0860 000 272
Email: complaints@cgso.org.za

Referral to the Ombud is free of charge and does not affect your right to approach the National Consumer Commission or a court.

16. General

Governing law.These terms are governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the Magistrate's Court having jurisdiction over you in terms of section 45 of the Magistrates' Courts Act 32 of 1944.

Changes to these terms. We may update these terms from time to time. The version published on this website at the time you place your order is the version that applies to that order.

Severability. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue to apply.

Whole agreement. These terms, together with our Privacy Policy, Returns and Refunds Policy and Delivery Policy, make up the entire agreement between you and us.

No waiver. If we do not enforce a right under these terms, that does not mean we have given it up.

17. Contact us

Brandcore Media (Pty) Ltd t/a Ziptique
16 Beach Road, Strand 7140.
Email: info@ziptique.store
Telephone/WhatsApp: +27 71 227 6426